Frequently Asked Questions

Here are answers to some of the common questions we are asked about our replica phones. If you have a question about our replica phone that is not answered below, please feel free to contact us.

1.Q: Do your mobile phones look like the authentic ones?
 A: Our mission is to get things right and better. We take every efffort to make best phones for our customers. All of our phones are made with the same materials and the spare parts of the original ones. They are identical in almost every way. The item you will receive is identical to the picture on our website. Quality is our priority. We will not manufacture any phones before we check the original ones for correct materials and spare parts. We manufacture our own replica phones. The production of each handmade item is under inspection.

2.Q: What is your product warranty?
 A: Our customers’ satisfaction is what we are pursuing. Our goal is to make sure that customers are happy with their purchase and service they received from us. We hope to have long-term business relationships based on trust, quality and service. We give our customers lifetime warranty about our products. We have confidence in our products. The production of each handmade item is under inspection and each item is inspected before shipment to ensure the highest quality standard.

3.Q: Are your replica phones made of real pure gold?
 A: Our products are made of plated gold. That’s to say they are covered by a thin gold layer with a metal interior. The appearance of our products is the same with the original ones and they feel the same too.

4.Q: What is your shipping guarantee?
 A: We guaranteed through customs and guaranteed delivery to your door! You don't need to worry about customs seizure or insurance because we guarantee it; we will reship once at our expense. We understand your concerns regarding this matter. In off chance that there is a problem and 99% of our customers receive their packages with no hassles. There is no need to worry about shipping. We hope we can have long business standing with you.

5.Q: What are the return, exchange, refund policies?
 A: We provide a full money back warranty on all designer replica mobile phones returned within 7 days of receipt. This refund does not include the cost of shipping. Your refund should include all the original packing, merchandise, and any included accessories in your package. (i.e. Battery, stereo headset, USB cable, charge unit, manual...), upon receipt of your return we will inspect your replica cell phone along with reading your descriptions. Please remember we only accept defective merchandise or wrong merchandise shipped ONLY.